PRIVACY POLICY
Our website, products and services are intended for South African residents of 18 years of age or older. By using our website you agree to the following Privacy Policy. You acknowledge that you have the legal capacity to use our website, products and services. Please do not use our website or online products and services if you do not agree with this Privacy Policy.
1 INTRODUCTION
Delfini Solutions (Pty) Ltd, which trades as Delfini Solutions and Acornkids, is a company which manufactures, markets and distributes a range of skincare, bath and body, and children’s products. Our details are:
Delfini Solutions (Pty) Ltd
Company Registration: 2000/029515/07
VAT Registration: 4550192167
STREET ADDRESS:
400 Voortrekker Road
Maitland 7405
Cape Town
POSTAL ADDRESS:
P O Box 50482
Waterfront 8002
Cape Town
Phone: 021 510 4082
Email: info@delfinisolutions.com
Website: www.acornkids.com
2 INFORMATION WE COLLECT
Standard Account:
We collect your Name, Email Address, Street Address and Phone Number.
Leadership Account:
We collect your Name, Email Address, Street Address, Phone Number and Bank Details.
Newsletter Account:
We collect your Name and Email Address.
Staff:
We collect their Name, Email Address, Street Address, Phone Number, Identity Number (or Passport Number in the case of non-South African persons), Tax Number, UIF Number, and Bank Account details.
3 WHERE DO WE COLLECT THE INFORMATION
In all account categories listed in (2) the information that we collect is sourced directly from the data subjects. We do not source any information from third parties. All the information collected is required in order for the Company to fulfil its obligations to the data subjects. None of the information is optional.
4 PURPOSE FOR WHICH WE USE THE INFORMATION
Standard Account:
This information is required in order for you to purchase from our shop, without which we cannot process your order. We use your account information for billing and payment collection, shipping of goods, accounting, tax, shop administration and communication purposes. Should you not provide all the information required, we will not be able to fulfil your order. In this case, you will not be able to use our e-commerce platform.
Leadership Account:
We use your account information for billing and payment collection, shipping of goods, accounting, tax, shop administration and communication purposes, as well as to enable use to pay to the account holder leadership bonuses where required. Should you not provide all the information required, we will not be able to fulfil your order. In this case, you will not be able to use our e-commerce platform.
Newsletter Account:
We use your account information to send you copies of our monthly newsletters, and occasionally other marketing material. Newsletters and marketing emails include an “Unsubscribe” link.
Staff:
This information is used for the administrative running of the Company, including paying wages and salaries, and tax payments. Should you not provide all the information required, we will not be able to fulfil our statutory obligations to the South African Revenue Services and the Department of Labour. This will result in us not being able to employ you.
In all the above cases, we may also use this information to enforce our legal rights.
5 STATUTORY REQUIREMENTS FOR COLLECTION OF PERSONAL INFORMATION
Standard Account:
Leadership Account:
We are required to produce VAT Invoices for each transaction, in terms of SARS statutory requirements. The purpose of this is for the Company to meet both its VAT and Excise Tax statutory obligations. The information we collect is used for these purposes.
Staff:
In terms of statutory legislation we are required to submit PAYE information on each staff member to SARS, as well as UIF information to the Department of Labour. We are also required to maintain certain information for the Department of Labour.
6 INFORMATION STORAGE
Netready, a company registered in the United States, and YMLP, a company registered in Belgium, are our service providers. These companies are recipients of the information. Information is stored on Netready and YMLP Servers located in the United Kingdom and Belgium. Both countries have substantially similar privacy legislation to South Africa.
7 SHARING OF INFORMATION
Delfini Solutions nor Acornkids will not sell or share your information with any company or person without your consent, unless required by law, or for operational purpose. Your information will be shared with our shipping providers, to ensure delivery of products. Your information may be shared with professional service providers, like accountants or legal practitioners, if required.
8 RETENTION OF INFORMATION
We retain the information as long as you use our products or services and for at least one year after your last order as required by the Electronic Communications and Transactions Act 25 of 2005. Order details are kept for 5 years after tax submission as required by the Tax Administration Act 28 of 2011.
9 FINANCIAL INFORMATION
We do not have access to your financial information. This information is collected by our payment gateway (PayFast) and used for billing purposes.
10 WEBSITE USAGE INFORMATION
We may record how and when you use our website, products and services; your IP address; and YOUR cookie data throughout our website. This is collected automatically to limit the number of submissions you can make to our site, to protect our site from security threats, and to help us to improve user experience. it may be stored in Cookies on your computer. You may disable cookies in your browser but aspects of our website, products or services may stop working. It is also stored at our hosting provider (Netready) whose server is located in the UK (which has substantially similar privacy legislation to South Africa). We retain this information indefinitely.
Our website uses Google Analytics which is is a web analysis service provided by Google. Google automatically collects Cookie and website Usage Data and uses it to track and examine the use of www.acornkids.com, to prepare reports and share them with other Google services. Google does not associate your IP address with the usage information it collects. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Google is based in the US and uses EU Standard Contractual Clauses to transfer online advertising and measurement personal data out of the European Economic Area, the UK, and Switzerland.
Google’s privacy policy is here .
You may opt out of Google analytics by following these directions .
11 PRODUCTS AND SERVICES
If you choose to use our products, training or consulting services, we may process your details, processes, procedures, suppliers, and compliance in our software products and services in order to provide you with our services, and to provide you with support. If you choose not to supply information it will limit the services we can provide.
12 INFORMATION SECURITY
We employ a variety of security measures to safeguard your personal information including authentication and encryption, and restricted access at company operational level.
13 COOKIE POLICY
What is a cookie and what is its purpose?
A cookie is a small file that is sent to the browser and saved on your device when you visit a website.
Cookies allow the site to function efficiently and improve its services, in addition to providing information to the site owner for statistical or advertising purposes, primarily to personalize your navigation experience by remembering your preferences (for example, remembering the language and currency you set, in order to recognize you at the next visit, etc.)
Which cookies do we use and for what purposes?
Our website uses various types of cookies and similar technologies, each of which has a specific function. Below is a table explaining them.
Type of Cookies
Navigation cookies
From the first access these cookies allow the website to function correctly and allow you to view content on your device by recognizing the language and market of the country from which you’ve chosen to connect. If you are a registered user, they will allow you to be recognized and to access the services offered from the dedicated areas. Navigation cookies are technical cookies and are needed for the functioning of the website.
Functional cookies
These cookies allow, based on your express request, for you to be recognized when you subsequently access the website, so that you do not have to enter your information each time (for example: “Remember me”).
If you have added items into your Shopping Bag and closed the session without completing the purchase and without eliminating those items, these cookies allow you to continue the shopping experience the next time you access the website (within a limited period,) finding the same articles that were selected. Functional cookies are not essential to the functioning of the website, but rather improve navigation quality and experience.
Analytical cookies
These cookies are used to prepare statistical analyses on the navigation methods of our website’s users. We treats the results of these analyses anonymously and exclusively for statistical purposes only if the service provider uses the cookies to connect to the browser used or other devices used to navigate on the website. The website uses certain third party services which, entirely independently, install their own cookies.
Marketing and profiling cookies
These cookies are aimed at creating user-related profiles to send commercial messages that meet the preferences shown during the visit, or to improve your navigation experience: while you navigate on our website, these cookies are useful for showing you products of interest to you or which are similar to those you have viewed.
Social Network Cookies
These cookies are necessary to allow your social account to interact with our website. For example, they are used to express your appreciation and to share it with your social networking friends. The social network cookies are not needed for navigation.
How can I disable cookies and manage my preferences?
The majority of browsers are configured to accept, control or potentially disable cookies through the settings. We nevertheless remind you that disabling navigation or functional cookies may affect the functioning of the website and/or limit the service we offer.
14 RIGHT TO ACCESS AND RECTIFY INFORMATION
You may access and update your e-commerce billing and contact details by logging in to your account. You may remove your contact details from our newsletter mailing list by unsubscribing using the link provided in our newsletter.
15 RIGHT TO OBJECT
You have the right to object to our processing of your personal information in terms of the Protection of Personal Information Act s11(3) You may object by sending a completed copy of Form 1 (available here) to us at compliance@delfinisolutions.com .
16 RIGHT TO COMPLAIN
You have the right to lodge a complaint with the Information Regulator using any of the following contacts:
Street Address: JD House, 27 Siemens Street, Braamfontein, Johannesburg, 2001
Postal Address: P.O Box 31533, Braamfontein, Johannesburg, 2017
Email: complaints.IR@justice.gov.za
17 CHANGES
Delfini Solutions and Acornkids will occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this Policy to be informed of how we are protecting your information.